How do you Maintain Excellent Service Quality When Expanding Your Business from a One Man Show to a Team?

Here’s some things to keep in mind:

• Keep your hiring standards high; really vet the people you hire
• Make sure you have solid, repeatable systems in place (super important)
• Build long-term relationships with your team members

Also, another option, depending on the industry, is to look for companies that have already formed teams that are willing to “white label” or let you outsource to them.

I’ve found this to be a great shortcut that provides:

• Scalability (they’re constantly hiring and building a team, so there’s always someone there to handle your work)
• Quality results (you can adopt some of their proven systems to boost your company’s organization)
• Good communication

Example: I had problems outsourcing website design my whole career, so I decided to spend the last 5 years building a white label website design agency to help agency owners deliver great websites for their clients.

I love Jay Abraham’s point of view on this… There’s already someone with your audience and there’s already somebody producing something similar to what you’re producing. Strategic partnerships are your best resource, especially when starting or scaling a business.

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